Refund policy

Return and Refund Policy

We offer a 30-day return policy. You have 30 days after receiving your order to request a return.

Return eligibility

To qualify for a return, the product must be unused, unopened, in its original packaging and in the same condition in which it was received. You will also need the receipt or proof of purchase.

For health and food-safety reasons, creatine pouches that have been opened or have had their seal broken cannot be returned, unless the product is defective, damaged or incorrect.

To request a return, contact us at contact@greenrivercommerce.nl before sending the product back.

Returns must be sent to:

GreenRiver Commerce
Jose Antonio Ferreira dos Reis
Sloterweg 161A
1171 CM Badhoevedorp
The Netherlands

Products returned without first requesting a return may not be accepted.

Return shipping costs

If you return a product because you changed your mind, you are responsible for the return shipping costs.

If the product is defective, damaged or incorrect, GreenRiver Commerce will cover the reasonable return shipping costs.

Damaged, defective or incorrect products

Please inspect your order after delivery. Contact us as soon as possible if the product is defective or damaged, or if you received the wrong product. We will assess the issue and provide an appropriate solution.

European Union 14-day right of withdrawal

If your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days after receiving it, without providing a reason.

To exercise this right, contact us at contact@greenrivercommerce.nl within the 14-day period. The product must be unused, unopened and in its original packaging.

The right of withdrawal does not apply to sealed products that are not suitable for return for health-protection or hygiene reasons once the seal has been broken after delivery.

Refunds

We will notify you after we receive and inspect your return. If the return is approved, the refund will be issued to your original payment method within 10 business days.

If you exercised your statutory right of withdrawal, we will also refund the standard delivery cost paid for the original order, where legally required. Additional costs resulting from a more expensive delivery method chosen by you will not be refunded.

Your bank or payment provider may require additional time to process the refund. If more than 15 business days have passed since we approved your refund, contact us at contact@greenrivercommerce.nl.

Contact

For questions about returns or refunds, contact:

GreenRiver Commerce
Email: contact@greenrivercommerce.nl